Error codes
This section provides an overview of error codes you may encounter while using Ridge Capital Solutions' trading systems. Each code corresponds to a specific issue, along with recommended troubleshooting steps.
Error codes explained
| Error code | Description |
|---|---|
1 | Microsoft WinHttp error. Either the Microsoft WinHttp library is missing or damaged, or the computer is critically low on resources such as free memory |
2 - 4 | Failed to connect to the message hub - check your internet connection |
5 - 11 | No response from the message hub - check the reliability of your internet connection |
12 | You are already using the same receiver details in another copy of the receiver EA |
13 - 14 | Corrupt response from the message hub - check the reliability of your internet connection |
1005 | Your account is inactive, and is no longer allowed to receive messages through the EA |
2000 | The copy of the sender/receiver EA is out of date - you need a new version of the software |
2002 | Your account has not been set up as a subscriber (or has been removed from the subscriber list) |
2003 | Incorrect password |
2004 | There are too many users already connected to the sender's trades |
2005 | Your account is already being used on another computer to receive trades |
2006 | Your computer has been blacklisted because of abuse |
Troubleshooting steps
- Check your internet connection: Ensure you have a stable and reliable internet connection.
- Restart your VPS: Restarting your VPS may resolve temporary system resource issues.
- Update your software: Make sure you are using the latest version of the EA or MetaTrader to prevent compatibility issues.
- Verify your account details: Ensure that your login credentials are correct and your trading account is signed in.
- Contact Support: If the issue persists, reach out to info@ridgecapitalsolutions.com for assistance.